Outsourcing contracts typically include detailed termination and transition assistance provisions that outline the provider's responsibilities regarding data return. Indeed, in many outsourcing contracts, the vendor agrees to provide the data promptly whenever the customer ask for it in the format that the customer requests-and the provider often covers the cost of doing so.
So many IT buyers are surprised to find out that their cloud computing contracts contain no such provisions. "Cloud service providers don't have an incentive to address how and in what format the customer's data will be returned," says Todd Fisher, partner in the outsourcing practice of law firm K&L Gates. "If the contract is silent on this issue, the cloud service provider will return the data in its then-current format and at a time convenient for the cloud service provider."
It's not malicious, but it can be costly for the customer, says Fisher, whose client was eager to switch to a new cloud vendor when its current provider began dragging its feet returning the data. "The contract didn't have any specifics about the timing of when the data needed to be returned, or in what format. On top of that, the provider returned the data in a file format that required a fair amount of time and effort on our client's part to convert it to the format needed by the new provider. These types of delays can have a real impact on a company's business."
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Source: cio.com.au
By: Stephanie Overby
1 comment:
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