Looking to the future, customers of e-discovery software and services face difficult challenges, such as poorly integrated systems, conflicting legal rules, the effects of industry mergers, and uncertainty over how to handle multimedia data, analysts at The 451 Group said in their recently released annual report, "E-Discovery and E-Disclosure 2011."
But the questions of how best to approach such obstacles are open-ended, analysts Nick Patience and David Horrigan wrote.
To begin, they said, e-discovery customers should be wary of vendor claims about a single software suite seamlessly addressing all blocks of the Electronic Discovery Reference Model. "Such claims are almost never accurate," they wrote. "Covering the entire EDRM is a difficult -- some might say impossible -- task." Service providers can do that better than software companies, as even industry giants such as Autonomy entered the various EDRM sections by acquisitions that still need better integration with each other, they noted.
Industry-wide, there are major challenges to discovering unstructured data, such as that in cloud-based storage and social media, along with audio, video, and anything from mobile devices. For mobile devices specifically, "The issue there is the shift in the perimeter of control. It's no longer the corporate network, or even a private cloud, it's wherever that device happens to be, perhaps even in which jurisdiction that device happens to be. The more portable they become, the less relevant old notions of networks will become," Patience added, in an e-mail interview with Law Technology News.
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Source: law.com
By: Evan Koblentz
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