The hacker ethic is making a comeback. "Hacker" in 21st-century media and technology circles is often associated with crime, but its original definition simply meant exploration and personalization of a system -- da Vinci, Newton, Edison, and Gates were all hackers. In 2011, it can mean anything from "rooting" your smartphone (a legal way of running the software you want, instead of the software your handset vendor and wireless carrier want) to attending an event such as the increasingly popular Maker Faire series (a pro-am science festival that I strongly recommend attending.)
Lawyers have hacking opportunities, too. E-discovery review specialist kCura two months ago illuminated its own twist on the concept of an e-discovery applications market. That example is significant because the vendor is encouraging customers to engage in software personalization, and the results are available to everyone. Service providers also sometimes engage in such customization as they learn the software market -- just ask Integreon, where officials told me their specialized services have been misunderstood by all manner of experts and pundits. kCura and Integreon are both name-brand companies trying to win by doing something unique.
So I e-mailed industry analysts Brian Hill, of Forrester Research, and Deb Logan, of Gartner, and asked what they think of customization vs. off-the-shelf products in e-discovery.
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Source: law.com
By: Evan Koblentz
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