If you're overseeing your company's migrations to the cloud, you want assurances that the services you subscribe to won’t present excessive risk. These are the seven hard questions you need to ask of your cloud vendors.
CIOs overseeing migrations to the cloud want assurances that the services their companies subscribe to won’t present excessive risk and will enable them to govern those environments as if they are an extension of the organization. For more on how organizations are handling these issues, read our strategic tech feature, GRC in the Cloud. To get the assurances required from cloud vendors, CIOs need to ask hard questions. That list of questions should include the following:
1.) What will the service do?
Every vendor should offer documentation that spells out functionality. “If that’s something that’s not made available by the vendor, you should certainly ask for it,” says John Pavolotsky, an IT attorney with global law firm Greenberg Traurig. “You want a reasonable assurance that there won’t be any decrease in functionality, or other modifications, during the subscription period.”
2.) How thorough is the vendor’s service-level agreement?
Any SLA worth its weight should specifically address uptime guarantees, as well as incident response times and remedies. These things should be negotiable. Try to ensure you have the ability to terminate the agreement if the SLA frequently isn’t met.
3.) How much will data backup cost, and how quickly can you get at data once it’s been backed up?
Some vendors reportedly ask to be paid all past-due amounts before handing over backed-up data. You can count on the fact that you and your vendor will not agree on how much is owed. It’s best to iron out these issues contractually before your relationship begins.
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Source: cioinsight.com
By: Tony Kontzer
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