Lora Bentley spoke with Amanda Berger, who heads the Guidance Software Advisory Program, about what it takes to build an in-house e-discovery process and bring together the team to carry it out.
Bentley: I read that Guidance has been involved in helping companies bring e-discovery efforts in house. How long has that trend been developing?
Berger: In the last 8 months to a year we started seeing a lot of requests from large-scale retailers, or banks, or insurance companies that wanted us to come in and help them figure out how to manage both the organization and their data to really create consistent policies and procedures that can be run out of one central area any time they have litigation or other kinds of discovery needs. To me it’s a really exciting trend, because it means that companies are taking e-discovery seriously.
Bentley: Who’s driving it? Legal departments?
Berger: I see it being mostly IT-driven, actually. The CIOs in the large-scale companies have started to organize their IT departments into different shared services groups. That way, disparate groups within the company have one place to go with whatever IT needs they have.
Bentley: That’s interesting. So when the customer comes to you with this kind of request, what’s your process? What comes first?
Berger: Well, it’s typically IT-sponsored, but there’s also a need for many different kinds of resources when we start one of these. Legal needs to be involved, as does security. So it often ends up being a collaborative, cross-functional organization.
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Source: itbusinessedge.com
By: Lora Bentley
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