Google is promising to recover lost messages and to restore service for affected users soon.
Google on Monday evening reported that it had identified why a small percentage of Gmail users have been unable to access their messages since Sunday: buggy software.
We released a storage software update that introduced the unexpected bug, which caused 0.02% of Gmail users to temporarily lose access to their e-mail," said Google engineering VP Ben Treynor in a blog post. "When we discovered the problem, we immediately stopped the deployment of the new software and reverted to the old version."
Unstable software in one of Google's European data centers caused a less lengthy service disruption in 2009. In the wake of that outage, Google introduced its App Status Dashboard to give customers more visibility into its operations.
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Source: Informationweek
By: Thomas Claburn
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