A press release recently claimed that 1 in 5 UK workers spend 32 days per year managing their email. This finding is based on a survey of 1,000 UK workers by Star, a provider of on-demand computing and communication services to UK businesses. The survey revealed that 19% of employees spend up to an hour each day managing emails, with another20% spending more than an hour each day. Do the math, and that’s the equivalent of 32.5, 8-hour work days a year.
Surprised? I’m not. But the first question that comes to mind is: What does “managing” email entail? The press release doesn’t define “email management,” but other organizations have noted the following activities:
■ Searching for older emails for reuse and reference in both their mailbox and PSTs
■ Recreating data that can’t be found during mailbox and PST search
■ Responding to IT notices to delete emails and keep mailboxes within functional limits
■ Creating PSTs of older emails to keep (outside the system) for later reference
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Source: blog.ironmountain.com
By: Bill Tolson
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3 comments:
Here's a solution for Email Overload:
I work for EmailTray which is now an email notifier with 4 Inboxes, where email is sorted by priority. In a few weeks it will be a full email client.
It saves time knowing to only check the Top Priority box for important email all day (and maybe checking the other folders once per day).
Technology is only a small part of the solution. The biggest savings come from educating people to use email more effectively. For example, know when an alternative would be more effective such as IM.
Train them in processes to ensure they the handle each email once and don't just skim through the inbox.
Use effective email etiquette to reduce the volume of email ping-pong.
There are more such ways on my blog http://blog.mesmo.co.uk/.
Meanwhile, sign up for 'Clean Out Your Inbox Week' - Jan 24 to 28 see http://www.mesmo.co.uk/events.aspx
I agree with Monica that technology for email management is only part of the solution, an important one but employee training, policies, and enforcement of the policies are also very important. Thanks Monica
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