As we look toward 2011, one of the top projects on many of our clients’ agendas is enterprise search. Candidly, search capabilities have been available for many years, and nearly every organization we consult for has one or more systems in place for search. So why the renewed interest?
Well, for the most part, users are not happy with their existing search capabilities. Top of their complaint list: having to execute a search in multiple systems when they are not exactly sure where the content they’re looking for may reside. Looking for last year’s budget? First, check email, then the network drive, then SharePoint, etc. Then give up and call someone you know is a pack-rat and well organized and ask them for the file.
When we frame the problem for customers, we break “search” into three critical elements: User Experience, Information Organization, and Technology.
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Source: ERM Community (AIIM)
By: James Watson
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