With the major standards bodies working out identity management and security and portability in the cloud, the industry has turned its attention to another matter: cloud computing law and order -- in particular, the lack of jurisprudence as to who pays for what when an outage occurs.
"Providers can build the best clouds out there, with high availability, performance and price; but every cloud provider goes down," said Drue Reeves, director of research at Burton Group in Midvale, Utah. "When that happens, who owns the liability? The consumer, the provider? We don't have enough jurisprudence to decide who pays for that." Public clouds service the mass market with standard service-level agreements (SLA) rather than individual agreements. Most of them will pay for time lost during a service interruption, but not for valuable business lost, he said.
And with the rapid adoption of cloud services, there's not much incentive for public cloud providers to change their business models, according to Reeves. "Cloud vendors are happy with their offerings," he said. "They need to be pushed by the market to offer more enterprise capability, he added." And with no cloud computing law to speak of, contract negotiations are the order of the day for CIOs.
When -- not if -- the cloud goes down
As an independent consultant in Chicago, Raymond Gloor has been a vocal prophet about uptime in the cloud. "Everyone is betting heavily that the Internet will always be available," he said. "Client connections are very problematic. Most will fail at some time or another." Yet, is that the provider's fault?
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Source: searchcio.techtarget.com
By: Laura Smith
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