IT departments ignoring the growth of e-mail data are putting business continuity at risk, warns Richard Ellis, manager UK & Ireland, Iron Mountain Digital.
Even with the rise of new collaboration technologies, e-mail remains the blood flow of the business. The faster it flows, the faster business happens and so it is little surprise that e-mail data is growing daily - up to 30% annually according to some industry analysts.
E-mail tends to be considered a commodity that, like water in our taps, 'just happens'. Unfortunately things are not that simple, not least for the IT manager who has to deal with a multitude of issues that the dependency on e-mail creates. From downtime to time-consuming recovery or investigation processes, to the growing cost of e-mail storage, e-mails have the potential to be an IT nightmare.
Reiterating this point, a recent poll of IT managers conducted by Iron Mountain in the UK found that e-mail management remains a key issue for a large majority.
The survey showed that e-mail downtime proved to be the key concern, with over a third - 36% - stating that they had experienced e-mail failure in the past 12 months, and 25% of those experiencing downtime lasting over 12 hours. The impact of this on the business operation will no doubt be a concerning thought for any C-level executive.
E-discovery also proved to be a major time investment for respondents to the survey. 42% of IT managers have recovered e-mails to support an investigation, a quarter of whom spent over 12 hours doing so.
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Source: Computer Weekly
By: Richard Ellis
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