I have just received an email from CA that, amongst other things, includes details of a press release announcing a partnership between CA and Acxiom to deliver a cloud-based information governance solution. This is all very well and good. No doubt it is excellent at what it does. But it's what it does that is the problem: specifically it provides "a single portal view to better manage email, archiving, litigation holds, search, records declaration, retention and disposition." Excellent. But that's not what I call information governance. First, it's content-centric and does not encompass data. What, is data (at least in context) not information? Second, it is both too narrow and too broad to be governance.
For my money (and others—I have discussed this with other analysts and with other vendors such as IBM) Information Governance must cover all forms of information, whether structured or unstructured and, more particularly, must cover six areas, as follows:
Discovery - I don't here mean legal or eDiscovery but simply that if you don't know where your information resides (in a database, in a content management system, in a spreadsheet) how can you govern it? Moreover, you need to understand how different pieces of information relate to one another.
Trust - you must be able to trust your information otherwise how can you use it to make decisions? This means applying data quality and, possibly, master data management. In the case of unstructured data it may mean applying content governance facilities, though perhaps we should refer to these as content quality?
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Source: it-director.com
By: Phillip Howard
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